Returns and Refunds:
Doesn't fit? Exchange any new, non-closeout, unused and unaltered apparel item within 30 days of receipt and you will not be charged a restocking fee. *
No restocking fee for store credit / exchanges, however if you want your money put back to your credit card a 10% restocking fee will be incurred.
CLOSEOUTS - Sales are final, even for exchanges.
Apparel (Helmets, Jackets, Gloves, stuff you wear)
- Exchange any non-closeout item within 30 days of receipt, no restocking fee
- Cannot be exchanged or returned if item shows any sign of wear, use or damage
- All original hangers, tags, etc must be included
- Exchange items will be subject to our standard flat shipping rate.
- No restocking fee on apparel returns for store credit.
- Returns for a which a customer wants the original purchase price credited to their credit card will be assessed a 10% restocking fee.
- The first exchange is free, subsequent returns/exchanges are subject to a 10% fee.
Hard Parts, Tools
- Any part which has been installed on a vehicle is non returnable
- 10% restock on returns for store credit, 15% restock fee otherwise
No returns or exchanges on:
- Electrical parts
- Oil, paint, and other hazardous materials
- Fiberglass parts, including bodywork, undertails, and huggers
- Clearance / Closeout Items
- Tires
Please Note:
- Return shipping is non-refundable under most circumstances.
- All returns must include original tags and packaging and be shipped in a suitable shipping box.
- Items marked as "Closeout" or "Clearance" are not applicable to be returned or exchanged in most cases.
Defects
- Each manufacturer has their own warranty policy. MotoGiya will assist customers in their warranty returns, however MotoGiya does not provide any direct warranty on any item sold.
Process:
Step 1: Request a return authorization number (RA#) online at www.motogiya.com by clicking Account at the top of the web page. Log in and find your order within your order history. Click on View. Next to the item you wish to return, click Return This Item and follow the instructions given. You may also initiate a return by calling our Customer Service department toll free at 302-295-8317.
Step 2: Click 'return this item' for the item you would like to return.
Step 3: Select the reason for returning the merchandise and let us know if you would prefer a refund or an exchange for another item.
Refunds will be issued to the payment method used at time of order and do not include costs associated with original or return shipping and handling.
Exchanges can be made for any current item offered on our website. MotoGiya will refund the original cost of the returned item and the exchange will be processed as a new order. Exchange orders will be assessed applicable shipping fees. Once the exchange has been entered a Customer Service will contact you to confirm the order and adjust any applicable costs over the exchange amount.
Step 4: A customer service representative will authorize the return, and an email will be sent with a RA#. Please print this email and include it in the shipping box along with all product tags and packaging. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged.
Returns should be sent pre-paid by the carrier of your choice to:
MotoGiya, Inc.
Attn: Returns (RA# XXXX)
2433 Glasgow Ave
Newark, Delaware 19702
Please retain your return tracking information. MotoGiya is not responsible for packages lost during return shipment.
Warranty Returns:
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine if an additional warranty is available contact us via email or call us.
Please note warranty processing may take up to 8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Damaged Goods:
All goods are carefully packed and in good condition when shipped. Title to the merchandise passes to the customer upon delivery to the carrier. Any claims for damaged goods must be made with the carrier by the customer.
Damaged or short shipments received through UPS must be reported the SAME DAY or no credit can be given. This is a requirement by UPS, if we could change it we would.
* Certain items may not qualify for an exchange or to have their restocking fees waived. Read this page in full for the exclusions, other items not detailed as being excluded on this page which are excluded will be clearly marked on the product page as well as on the "View Shopping Cart" page.
Only the FIRST exchange qualifies to be returned without a restocking fee. Subsequent exchanges will be traeated as a standard return which includes a 10% restocking fee.
Prices are subject to change without notice. MotoGiya is not held responsible for type, graphical or price errors on the website.
